Cancellation, Refund & Damage Policy
This policy explains how cancellation, refunds, rescheduling, payments and damage-related claims are handled. Final booking conditions can vary according to service type, date, distance and the scope agreed for the job.
Cancellation
Customers may request cancellation before or after confirmation. If a confirmed booking is cancelled after labour or vehicle capacity has been reserved, a reasonable service or reservation charge may apply and the remaining eligible amount may be refunded. Any specific cancellation charge will be disclosed with the booking.
Refunds
Eligible refunds will normally be returned through the original payment method. Bank, card or payment-gateway processing times may affect when the customer receives the funds. Completed services, used labour and clearly disclosed non-refundable charges are generally not refundable.
Rescheduling
Date or time changes are subject to availability. Changes requested with reasonable notice can usually be accommodated, while additional vehicle, labour or waiting costs for the new schedule will be disclosed before confirmation.
Damage or Loss
Customers should accurately disclose fragile or valuable items and follow agreed packing requirements. Damage claims will be reviewed using booking information, photographs, packing condition and the agreed service scope. Claims may be limited where damage was pre-existing, caused by ordinary wear, or resulted from inadequate customer-provided packing.
Claim Timing
Damage or missing-item concerns should be reported as soon as reasonably possible after delivery or service completion. Customers should keep relevant photographs, videos or other evidence where available.